June 2, 2008
HSA tames cost hike
In 2005, the Preservation Society of Newport
County, also known as the Newport Mansions,
was at a crossroads. The nonprofit
organization paid 87% of the health care
premium for its 87 full-time employees.
Premium increases had run 25% to 30% for
five consecutive years. When forecasting
projected that health care costs would
double by 2009, the organization knew it was
time to make significant changes.
Remarkably, the organization managed to
stabilize the premium, with no increase in
2008, thanks to a new health savings account
and an emphasis on employee wellness.
The Preservation Society of Newport County
protects 11 historic properties and
landscapes in Newport, R.I. With tourism
down in Newport and museum membership
declining nationally, the nonprofit was
faced with shrinking visitor counts and
increasingly higher health care costs.
From 2000 to 2005, the organization's health
care premium rose largely because of its
aging population and higher-than-average
claims for a group of its size. To control
spending, the Preservation Society had
already reduced benefits, decreased its
contribution to the premium and changed
carriers.
When those efforts failed to make a
significant impact on the bottom line, the
Preservation Society was forced to consider
staff and operational budget cuts- or a new
health plan previously untested in Rhode
Island.
Introducing an HSA
While no employer in the state had yet
offered a health savings account, the
Preservation Society knew that early
adopters nationally were reporting success-
as much as 30% reduction in premiums and
single-digit increases on renewals- and
decided to implement the product.
Trudy Coxe, CEO and executive director of
the Preservation Society, notes, "Our
employees had been largely insulated from
health care's cost drivers. By incenting
them to become more involved in the
selection and purchase of services, we knew
HSAs would give our staff greater insight
into quality and cost, putting them in the
driver's seat."
Coxe recognized the need for employee
communication and education. To meet this
demand, the organization first introduced
the product conceptually to key influencers
and used the feedback to shape plan design.
It then hosted several onsite meetings and
small-group workshops to help employees
understand how the change would impact their
health care decisions and spending.
The organization also arranged for ongoing
support, such as sessions on how to use the
benefit Web portal, how to read health
statements and explanations of benefits and
reconcile these documents with bank
statements, and how to use other tools and
resources to help with health care and
financial decisions.
In April 2006, the organization rolled out
the HSA. The high-deductible health plan,
offered through UnitedHealthcare, had a
$2,000 deductible for individuals and a
$4,000 deductible for families. Preventive
care was covered at 100%, and all other
services were subject to the deductible.
After the deductible was met, UnitedHealth
care would pay for 100% of the expenses.
With the HSA generating considerable premium
savings, the Preservation Society decided to
pay for 100% of the premium and fund 50% of
the employees' deductibles for the first
year and 37.5% in subsequent years.
"A key challenge nonprofits face is that our
wages are often lower than wages in the
private industry, so we need to be more
competitive on benefit packages," Coxe says.
"The HSA returned us to a stronger
recruiting and retention position by
enabling us to offer more generous
coverage."
Embracing wellness
When the Preservation Society rolled out the
HSA, the organization also introduced a
multifaceted wellness program.
"Employees had asked for wellness programs
in the past, and it seemed like a good time
to launch a program that would dovetail with
the HSA and the HDHP's emphasis on
prevention," Coxe recalls. "I liked the idea
of consumer engagement and hoped the program
would encourage employees to take more
accountability for their health care
decisions."
The Preservation Society decided to follow
the Wellness Council of America's best
practices blueprint. The nonprofit and
UnitedHealthcare offered a kick-off event
where employees registered for the program,
took biometric screenings and participated
in a health assessment.
Any employee who completed all three
activities earned a paid vacation day. The
incentive worked; 100% of employees took
part, a rate previously unseen in
UnitedHealthcare's book of business and
higher than the national benchmark of 30% to
40% participation.
The screenings identified key areas for
improvement; 65% of employees had weight or
nutritional problems, and 58% had high
cholesterol.
The Preservation Society established a
cross-sectional committee of employees to
plan wellness activities, targeting weight,
eating and exercise. It offered:
-
A "walk for health" challenge, a 60-day
intervention offered at work or on the
employee's own time.
-
A a healthy eating program modeled after
the popular television series "The
Biggest Loser," which resulted in a 1.2
point drop in the group's body mass
index over eight weeks.
-
A nutrition class, which included onsite
cooking demonstrations from staff at
Johnson & Wales University.
-
Healthier options in its vending
machines.
-
A series of educational lunch-n'-learn
seminars on health issues.
-
Additional exercise offerings, such as
onsite yoga and a stair climbing
challenge.
On average, 20% of employees took part in
the programs, and participant feedback
revealed that employees wanted even more
offerings with greater incentives.
The organization was equally pleased. After
just one year, aggregate cholesterol was
down 10 mg/dl, flu shot participation
reached 69% of the workforce, and use of
annual preventive care visits increased from
30% of employees to 74% of employees.
UnitedHealthcare projected an estimated 139%
return on investment in claims savings for
every participant in the wellness programs.
Alberta Picozzi, a docent, observes, "When I
started the wellness activities, I didn't
know yogurt from yoga. But, despite being
diagnosed with a hip mobility issue during
the program, by the end of the sessions I
had increased my flexibility considerably,
lost 12 pounds and improved my overall
health and fitness level, making daily
activities easier."
In January 2007, the Preservation Society's
premium increase at renewal was just 5%,
beating the average double-digit national
trend at the time.
"It was the first time we'd seen
single-digit increases in years," says Coxe,
who notes that, if the organization had
maintained its prior coverage without
switching to the HSA, rates would have
increased by 19%.
In January 2008, the organization's premium
rate was the same as the previous year's, a
rare example of zero inflation in health
care.
"The HSA has been very effective at slowing
the cost trend, holding premiums flat and
enabling employees to avoid over-insurance,"
Coxe says. "With our 2008 premium 11.3%
lower than it was in 2005, we're two to
three years ahead of other groups that
haven't switched."
Employees are saving, too. First-year
premium savings were great enough to enable
most employees to redirect that money into
their HSAs and close the deductible gap.
Currently, 87% of employees are carrying
balances in their HSA accounts that they can
roll over to the next plan year. After
comparing annual out-of-pocket health care
costs, the HSA has put all employees in the
same or stronger position financially.
How long can the organization sustain these
savings? To stay ahead of trend, the
Preservation Society needs to make some
critical decisions. Will it continue to fund
the HSA accounts and, if so, at what
percentage? How can it boost wellness
participation to drive further savings? Will
it tie wellness to the health plan by
requiring employees to contribute toward the
premium based on program results or
participation? As the marketplace changes
and new trends emerge, the Preservation
Society is sure to continue to make history.
[top]
How to recession-proof your business
There are a
multitude of trite
expressions about
how trying times
present
opportunities-
opportunities to
either "bury your
head in the sand" or
"stand and be
counted" is how some
popular turnings put
it. The specter of a
recession is one of
those times.
In addition to the
question of whether
employers and their
advisers should
stand tall or hunch
low, it conjures
images of Abbot and
Costello's famous
comedic bit "Who's
on first?"
Who's thinking about
how employee
benefits play into
recession planning?
An argument can be
made that both
benefits managers
and brokers should
be, but oftentimes
neither are.
"I think it is very
much HR's role to
prepare for a
possible recession,"
says Jaqueline
Basile, vice
president of HR for
Arlington, Va.-based
WETA, a public
television station.
Time-strapped HR and
benefits
professionals may
need to borrow both
time and brain power
from their roster of
partners, including
consultants and
brokers.
"Benefits are a
strategic asset in a
recession, and
depending on the
company's
objectives, [they]
can be used in a
variety of ways to
support business
strategy," says
James McCoy, senior
vice president of
consulting services
for Veritude, a
Boston-based firm
that provides
consulting and
outsourcing
services.
McCoy says economic
turmoil offers
employers a couple
of avenues to
travel. For one
thing, they should
encourage employees
to review their
benefits,
potentially boosting
worker appreciation
for the package, as
they realize some of
their coverage may
mitigate a
recession's impact
on a spouse, family
member and their
employer. Costs must
also be a focus.
"HR organizations
will be pressed to
reduce costs and
should take the time
to evaluate return
for various
programs, both in
terms of employee
satisfaction and
retention, as well
as in overall cost
reduction," he
suggests.
Work/life benefits
appear to be a
popular and somewhat
easily manipulated
lever for employers
to pull in times of
recession, McCoy and
others agree. He
highlights the fixed
cost savings of
migrating people to
more flexible work
arrangements, such
as telecommuting and
part-time work.
That's not the only
way to view that
issue, however. Less
flexibility in
scheduling may also
be an outgrowth of a
tighter labor market
during a recession,
according to Basile.
"Sometimes with a
tight labor market
employers are
willing to have more
job-sharing or maybe
let some jobs have a
component of
telecommuting. When
the labor market
changes, sometimes
you don't have to
offer those benefits
as much," she says.
George Lane, senior
vice president and
employee benefits
leader in the client
executive practice
for Marsh in
Washington, D.C.,
agrees that a
recession may mean
it's more of an
employer's market
when it comes to
trying to recruit
and retain workers.
Still, he says, much
caution should be
exercised when
tinkering with
benefits ahead of or
in response to a
recession.
"Recessions don't
last forever, and if
employers reduce
staffing, they need
to be sure they're
not losing staff
that they'd like to
have in the future
but can't, because
those employees are
now working
elsewhere," he says.
That may mean
reducing hours for
certain positions or
promoting
job-sharing
programs. That'll
cut costs, but
retain talent.
Lane also says the
prospect of a
recession presents
an opportunity for
employers to review
how they are
sequencing and
supporting various
benefits.
"Employers should
spend as much as
they can afford on
the benefits that
employees value the
most- very likely,
that's going to be
health care- even if
it means shifting
some of their
contributions away
from other coverages,
[such as] dental or
vision. Employers
that bundle
coverages together
might consider
unbundling and
letting employees
pick and choose the
benefits they want
to spend their own
money on," he says.
Basile adds that a
different benefits
lineup may be in
order. Not offering
an HMO? Maybe it's
time to add one.
Other perks should
be reconsidered.
Concierge services,
free lunches or
subsidized lunches
should be on the
chopping block, some
experts say.
However, the costs
and benefits of such
moves should be
weighed carefully.
Cutting free-lunch
Fridays might save a
little money, but it
also might cost the
employer a mint in
employee morale.
Basile says
employers should try
to communicate their
way out of such a
trade-off.
She recommends
welcoming workers
into the discussion.
Tell them: "This is
what's going on.
This is the impact
on the industry.
These are some of
the things we have
to consider. Maybe
ask them for some
ideas on how to
reduce costs and
make certain that
they understand
that, if you do have
to start to cut back
on some of those
quality-of-life
benefits or perks,
you've thought about
it carefully," she
says.
Outside help
The nexus between
the need for
benefits
cost-cutting and
broker compensation
may compromise the
advice. While
advisers may readily
dismiss such notions
that they could care
more about
commissions than
their client's
interest, Basile
says having multiple
points of credible
information, in
addition to a
trusted adviser, are
necessary.
"I've always made
certain that we're
working with someone
who does put our
best interest
first," regardless
whether the
commission is tied
to the plan, she
comments.
"Over time, you can
certainly tell
whether or not they
are performing that
way."
The way to do that
is by staying
informed,
understanding what's
going on in the
market and
understanding
premium trends.
"That's why it's
important on many
different levels to
be informed from a
number of different
sources," according
to Basile.
More than morale
will suffer if
benefit changes are
not done right.
Productivity will
likely drop as well,
she says.
Doing less with less
is a situation no
employer wants to
find itself in
during times of
economic
uncertainty.
[top]
Weighing
pros and cons of phased retirement
Instead of employers bemoaning the loss of
skilled baby boomers from the workforce or
employees resenting mandated retirements and
rules, a small but growing number of
companies are offering phased retirement
plans to employees who are seeking more
flexibility for their retirement.
Such innovative plans, only recently
addressed by pension legislation, allow
employees to stage their retirement benefits
and dates along with work responsibilities.
Employees get flexibility, and employers
extend workforce numbers and boost knowledge
transfer- the valuable sharing of knowledge
and experience from senior employees to
junior employees.
Potential issues include complying with tax
and legal requirements that may change as
companies experiment with the phased option
over the next several years.
Opportunity now
In 2005, AARP surveyed 2,167 workers ages 50
and older; 38% said they were interested in
phased retirement.
Perhaps they knew someone who retired
gradually from the public sector, where
phased retirement has long been a popular
option. Many states offer such flexibility
in deferred retirement option plans (DROPs)
and partial lump-sum option plans (PLOPs).
In working with the public sector, Milliman
has observed that 60% of South Carolina
state employees opt for the deferred
retirement choice, and 50% of teachers in
Arkansas do so as well. The catch is that
phased retirement doesn't always benefit the
employer financially. Phased retirement has
only shown cost-neutrality in the case of
certain public-safety careers.
Understandably, to many HR executives,
phased retirement seems counterintuitive. In
fact, many companies recently have
encouraged long-service employees to retire
earlier, rather than to continue working.
Federal law permits individuals to receive
distributions from their retirement nest
eggs before age 59 1/2 only if they are
separated from service. In a defined
contribution plan, in-service distributions
prior to age 59 1/2 are subject to a 10%
tax. It is only recently that Social
Security recipients have been able to earn
more than their benefit payment amounts
after attaining their Social Security normal
retirement age without having those federal
benefits reduced.
Workforce reality
From the employer's perspective, interest in
phased retirement is all about the 21st
century's changing workforce. Consider the
challenges:
-
A shrinking number of potential workers.
-
A growing gap between the skills new
workers bring to the job and the skills
the job actually requires.
-
An aging population overall.
-
Companies competing for the top talent,
especially in certain industries.
For long-service employees, the interest in
phased retirement is all about their
financial security, desired active
lifestyles, and physical and emotional
health.
Not only do these older workers see
themselves staying active and involved
longer, but also they want to remain
productive and useful as they age. They're
concerned about paying for health care when
medical costs are high and uncertain going
forward.
Phased challenges
Because the phased retirement option is so
new for the private sector, it poses
substantial challenges, including plan
design and costs, legal restrictions and
health benefits with associated costs.
Some of the less tangible questions center
on how the phased retirement approach would
mesh with the company culture and whether
employees physically can continue working in
the same capacity.
The IRS has noted that normal retirement age
could be between the ages 55 and 62, based
on facts and circumstances. Other legal
issues center on how a subsidized early
retirement will be treated by the IRS, along
with the importance of nondiscrimination
testing. Phased retirement plans need to
ensure that the effective availability of
the program does not discriminate in favor
of highly compensated employees.
For defined benefit plan sponsors
considering the phased retirement option,
other plan design concerns include:
-
Determining the group that will be
offered phased retirement. If an
employer doesn't offer phased retirement
to all plan participants,
nondiscrimination issues will need to be
reviewed.
-
Determining whether phased employees
would or would not receive a subsidized
benefit while they are still working.
Will the in-service benefit include a
subsidy for early retirement?
-
Determining precise benefits during
in-service distribution. Questions must
be answered regarding payment of death
benefits, disability benefits and added
benefit accruals.
-
Determining the benefit at ultimate
retirement. This is probably the most
technically complicated issue because it
must factor in so many new variables,
including benefits paid and benefits
earned during the phased retirement
period.
-
Juggling administrative complexity.
Foremost here would be the need for
effective communication with employees,
as well as actually making the new
calculations.
-
Balancing intended results versus
unintended consequences.
The intent of phased retirement should be to
retain valued employees who would have
otherwise retired, while adding value to the
workforce without affecting retirement
costs. The danger, however, is that
employees who hadn't planned on early
retirement will switch to the phased option,
potentially creating greater costs and
bringing no value to the overall workforce.
Is it right for your company?
How do you evaluate whether phased
retirement is good for your organization?
-
Assess the need for phased retirement by
evaluating questions such as: Is your
company losing employees in key
positions? Do you find it difficult to
hire replacements? Have you realized
that current employees are a
considerable resource?
-
Understand your company's current
barriers to phased retirement, such as
corporate culture and other options for
a reduced workweek.
-
Consider changes to existing retirement
plans. Are there ways to enhance
employees' flexibility without affecting
costs? Can existing plans offer some of
the same benefits and/or choices as
phased retirement? These might include
an in-service distribution option for
defined contribution plans, elimination
or suspension of benefit provisions for
defined benefit plans or an in-service
retirement option for defined benefit
plans both after and before normal
retirement age.
Organizations may welcome the newfound
flexibility that phased retirement offers.
Admittedly, the many details and
uncertainties may scare some plan sponsors
away from offering the phased option.
As the IRS provides more guidance, phased
retirement could become viable for many
employers and employees.
After all, baby boomers aren't going to
disappear tomorrow.
The first boomers are turning age 62, and
some started to collect the early-option,
smaller Social Security checks in January of
this year.
[top]
Speaking out: Making the most of your long-term
disability plan
Long-term disability may be the most
important benefit your employees have- and
the most underutilized.
This is because restructuring LTD benefits
is often seen as a costly, baffling ordeal
that ends up benefiting neither party,
though the opposite is true. Nevertheless,
there are several ways that you can
restructure your LTD policy to improve the
coverage of your employees, while
simultaneously lowering your costs and not
changing carriers.
Without the ability to work, an employee's
other assets- home, car and investments-
disappear quickly. One survey suggests that
disability is six times more likely than a
spousal death to cause a bankruptcy claim
and is responsible for half of all
bankruptcies.
Yet far fewer companies provide an LTD
benefit than they do other benefits. In
fact, more than 60% of all employees have
health insurance via their employer, but
only 28% have LTD insurance, according to
the Bureau of Labor Statistics.
Typically, LTD costs about one-quarter to
one-half of 1% of payroll, and the average
employer cost in 2005 was $228 per employee
per year. That's not a terribly expensive
benefit, particularly when compared to
health insurance. But claims occur
infrequently, so LTD coverage seems
expensive, and smaller firms often can't
afford the extra costs.
But LTD is a very popular benefit even when
offered on a voluntary, employee-pay-all
basis, outdrawing all other voluntary
benefits, according to a 2006 survey by Aon
Consulting.
That combination of popularity and
infrequency suggests that offering LTD might
make you a more attractive employer, able to
snag the most qualified employees, reduce
turnover and improve efficiency, even if
only slightly.
LTD enhances productivity by helping to get
the disabled employee back to work sooner.
Today's LTD policies include workplace
accommodation benefits, training, counseling
and other assistance to help your employee
return to work. He or she comes back sooner,
so you're not stuck for a longer period,
paying a less efficient worker while
awaiting the disabled employee's return.
Unfortunately, most employers pay more for
LTD- and give their employees less- than
they might, not because their broker didn't
shop the policies, but because their broker
didn't help them structure their plan
properly.
'Taxes
are the key'
What would the best structure be? Taxes are
the key. Tax law says that, if the employer
pays the premium, which most do, the
premiums are deductible to the employer and
nontaxable to the employee. However, any
benefit received by a disabled employee is
taxable.
On the other hand, if the employee pays the
premium himself, the disability benefit is
not taxable income. By paying the premium,
the employer gets the lowest rate.
The carrier discounts the premium for
several reasons, mainly because there isn't
any adverse selection (where only the sick
people buy the coverage), since all eligible
full-time employees must be covered. The
benefit is taxed, so the employee, as a
result of his greatly reduced take-home pay,
is anxious to come back to work, and the
carrier discounts the premium even more.
Assume a $40,000-per-year employee and a
premium of one-third of 1% of compensation.
The premium is $132 per year, or $11 per
month.
The employee is probably in the 15% income
tax bracket and also pays a 7.65% FICA tax.
Assume a 5% state income tax and ignore the
Medicare tax, since it's small. So the
employee takes home about $575 per week.
If disabled, his policy will probably pay
him 60% of his predisability income, or
$24,000. If his spouse works, he'll usually
remain in the 15% bracket and still pay FICA
and state income taxes. So his gross pay
will drop to $24,000, and his take-home pay
will decrease to $344 per week- a reduction
of $231 or 40%.
Now, do it differently: The employer still
pays the premium but taxes it to the
employee as a noncash item. The employee is
considered to be paying for the LTD. The
employer reduces the benefit percentage to
50% of salary, instead of 60%, to reflect
the tax-free nature of the benefit.
Here's the impact on the employer's premium:
The plan is no longer noncontributory, i.e.,
employer-paid. The employee has the right to
opt out of the plan. Adverse selection
becomes a problem, and the premium increases
by about 7%. The employer has to pay
matching FICA taxes on the premium, adding
7.65%. The premium will drop by about 20%
because of the reduction of benefit from 60%
of salary to 50% of salary.
The net result for the employer? A cost
reduction of 6% to 9%, considering all tax
and premium changes.
And for the employee? When he files his
annual income tax return, he will see the
equivalent of a $0.65 weekly reduction in
his take-home pay from the income taxes and
FICA taxes on the premium. That's $34 a
year.
But if he's disabled, his take-home benefit
will be $384 a week- a $40 increase in
benefit, which is almost 12%. You spend
less; he gets more.
A pretty good deal for everyone, all
accomplished by understanding and using the
tax code.
[top]
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